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Order/Quote Requirements
| Standard Terms | Limited
Warranty
Standard Terms and Exclusions
All quotations and accepted purchase orders are subject
to all the following terms and conditions:
- Milestone Mfg. can decline any quote
or submitted purchase order at any time and without cause.
- Quotes are given from complete, written
request only. Quote requests must indicate glass size and type, thickness,
and quantity. Requests must also include any fabrication details such
as holes, cutouts, bevels, polished edges, or any other specific details.
Details of patterns, graphics, logos, etc. must also be supplied at
the time of request. A detail drawing is required for any out of square
or handed glass, indicating whether the sandblasting is to be on the
face or backside as shown. Milestone will not do any work from verbal
instructions. All instructions must be supplied in writing, do not right
instructions on the glass itself. Any price approximations given over
the phone must be followed up with written pricing to be valid. Any
changes, additions, or exclusions from any quote given, will be subject
to re-quotation. Quotes are good for 90 days unless otherwise stated
within the quote. Always reference quote number on any correspondence.
Payment terms will be designated on quote. Accounts not paid in a timely
manner may be changed to COD status. Milestone will not accept any jobs
with liquidated damage liabilities. All quotes are null and void if
any type of penalty clause is attached or will be attached. Cancellation
of any job in process will be subject to reasonable fees determined
by Milestone.
- Milestone Mfg. currently offers 4
different sandblast textures. They are referred to as; Extra-Fine, Fine
(standard), Medium, and Course. Terms such as "light" and
"heavy" are not terms used by Milestone. Not all textures
can be applied to all types of glass. Texture applications in regards
to glass type can be discussed with Milestone. Tempered glass can be
sandblasted and is done after the tempering process. Tempered logos
will be preserved. Texture samples available on request, or created
on your specific glass type. Special handling, transporting, storage,
cleaning, and maintenance are required for sandblasted glass. It is
the customer's responsibility to understand the correct handling of
sandblasted glass. It is also the responsibility of the customer to
ensure the end user of the product is informed on correct handling.
Milestone Mfg. offers a limited warranty for the seal coating only.
- Milestone Mfg. recommends having all
sandblasted glass seal coated, with the exception of the sandblasting
occurring on the #2 or #3 surface of an insulated glass unit. Sandblasting
for insulated glass should be done prior to the fabrication of the unit,
so the sandblasting can be inside the unit. Milestone offers 2 types
of sealer coating, one for dry interior applications, the other for
exterior or moisture prone environments. It is up to the customer to
specify the desired sealer coating. Seal coated glass requires special
handling and cleaning practices which can be provided upon request.
- Milestone Mfg. masks all polished
edges, unless instructed otherwise. Polished edge masking is at an addition
charge if not indicated in original quote.
- Milestone Mfg. offers a variety of
patterns and stock designs. Additional custom patterns or designs can
be developed by Milestone. There are a wide variety of design idea resources
available. Milestone can aid in the transition of a reference image
into a design for sandblasted glass. Many samples are available for
viewing in our showroom. Customers wishing to refer their clients to
our showroom are welcomed by appointment. Pricing will only be discussed
with permission.
- All sandblasting is done in our facility.
Milestone does not offer any on-site sandblasting services. Glass is
to be delivered or drop shipped to Milestone, and is for Will Call upon
completion. All completed jobs must be picked up in a timely manner.
Milestone does not offer any delivery services. All accounts with COD
terms must be paid for at Will Call.
- All glass is to be delivered to Milestone
"loose lite", unless other pre-arrangements have been made.
Uncrating and/or re-crating glass is at an additional charge.
- Milestone Mfg. thoroughly inspects
all sandblasted glass for full uniformity and only releases glass in
a pristine condition. All glass should be inspected by the receiving
agent, and in signing of the Shipping Record, agrees that glass has
been received in this condition. Milestone will assist in the loading
of glass but the receiving agent is responsible for the securing of
glass for transport. Glass should be re-inspected prior to installation.
Glass in a non-pristine condition should not be installed. It is not
advised to transport sandblasted glass in wet conditions.
- Milestone Mfg. takes every care and
precaution in the handling of all glass in our possession and throughout
the sandblasting process. Milestone will not be held liable for any
accidental damage or breakage of your glass in our facility. Some glass
types are more susceptible to damage or breakage than others, such as
thin tempered, or laminated glass. However, Milestone will replace any
glass sandblasted incorrectly per the customer's instructions. Milestone
assumes no responsibility for any damage after leaving our facility.
Milestone assumes no responsibility for sandblasted and seal coated
products used outside of their customary intended function. Sandblasted
glass and sealer coatings are not UL approved and Milestone assumes
no responsibility or any liability for any product used in an improper
manner.
If any of these terms or conditions are unclear, feel free
to contact Milestone for further elaboration at (510) 581-7400.
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